Distributors Can Rely on HPS for Quality & Service
We have shared how a solid relationship between fluid power distributors and hydraulic parts suppliers is essential for meeting end-user needs and avoiding any unnecessary road bumps.
To sum up, good hydraulic parts suppliers not only provide quality new and remanufactured hydraulics (such as motors, pumps, and valves), but they also provide a more vital element - customer service.
We at HPS pride ourselves on meeting the customer service needs of distributors and creating a solid relationship that will benefit end-users.
But there’s more to look for in a supplier. Here’s what you should be getting from your hydraulic supplier, as well as our offerings to go above and beyond the checklist.
What to Look for in a Hydraulic Supplier
Hydraulics distributors should consider several key factors when evaluating potential suppliers.
Here are our top 10 must-haves when considering what a supplier offers.
- Product Quality and Reliability: A supplier should offer high-quality hydraulic components that meet industry standards and have a proven track record of reliability. Consistency in performance is crucial.
- Range of Products: Diversity allows distributors to cater to various customer needs without having to source from multiple suppliers.
- Technical Support and Expertise: Adequate technical support should include assistance with product selection, troubleshooting, and training.
- Timely Delivery and Lead Times: Suppliers should consistently deliver products on time and their flexibility in accommodating urgent orders.
- Cost and Pricing: While competitive pricing is important, distributors should also consider overall value, including product quality, reliability, and the supplier’s support services.
- Relationship and Communication: A strong supplier-distributor relationship (as already mentioned) should be built on clear communication, mutual trust, and responsiveness. Suppliers should also be proactive in keeping you informed about product updates, lead times, and market trends.
- Supply Chain Stability: Suppliers should be able to manage disruptions, such as raw material shortages, geopolitical issues, or natural disasters. A reliable supplier should have contingency plans in place to minimize disruptions.
- Reputation and References: A supplier should have a good reputation among other distributors or customers.
- Innovation and Adaptability: Suppliers who innovate and adapt their products to meet changing market demands and invest in research and development to offer cutting-edge solutions.
- Sustainability and Compliance: Ensure your supplier adheres to environmental standards and ethical practices in their operations.
By carefully evaluating potential suppliers based on these criteria, hydraulics distributors can establish partnerships that enhance their product offerings, improve customer satisfaction, and drive business growth.
What We Offer as Your Go-To Supplier
Having the traits defined above will help suppliers become trusted partners, building strong relationships that will serve both fluid power distributors and their end-users.
Here is what HPS offers to meet each of these needs.
Range of Products: A large available inventory including obsolete items OEMs no longer provide.
Technical Support and Expertise: Adequate technical support should include assistance with product selection, troubleshooting, and training.
Timely Delivery and Lead Times: Quotes in 30 minutes or less, same-day shipments, ship status updates, and on-time guarantees.
Cost and Pricing: We offer value with remanufactured parts, a surplus buy-back program, as well as an unwillingness to use aftermarket components.
Relationship and Communication: Multiple channels of communication, and response times of 30 minutes or less.
Reputation and References: We have a good reputation among our clients and in the industry. To HPS, Integrity is one of our core values.
Innovation and Adaptability: Hydraulic Parts Source invested $250,000 to build a one-of-a-kind, entirely custom-engineered test stand that is unmatched in our field.
Sustainability and Compliance: Our cost-effective choices, such as remanufacturing of OE parts, proper oil selection, regular inspections to find leaks, and selling old cores to remanufacturers, are also regarded as industry-standard sustainable practices.
If a distributor wants to ensure a seamless flow from the product source (i.e. manufacturer, remanufacturer) all the way to the end-user, it is in their best interest to seek a supplier that shares the same goals and values.
We work to exceed your goals with an unwavering focus on the quality, availability, speed, communication, value, technical expertise, and customer service you deserve.
Hydraulic Parts Source is a leading fluid power remanufacturer, and we’re ready to serve you. Contact us today to discuss forming an alliance by calling (866) 514-8451 or get a quote by emailing sales@hydparts.com.