Career Opportunities

with Hydraulic Parts Source

Click to View Opportunities:

Sales & Marketing
Manager

Customer Service
Manager

CULTURE & CORE VALUES

Hydraulic Parts Source is an organization that takes the utmost pride in taking care of people. Employees and customers have always been our number one priority. Commitment and service to customers is at the heart of our core values.

INTEGRITY

Do the
right thing.

COMMITMENT

Service the customer
above all else.

APPRECIATION

Value, recognize and support our employees, suppliers & customers’ contributions in making HPS a World-Class Company.

EXCELLENCE

Practice fanatical attention to detail and consistency.

NOW HIRING:

CUSTOMER SERVICE MANAGER

Job Type: Full-time

Compensation will be commensurate with experience

POSITION DESCRIPTION SUMMARY

The ideal candidate will be able to create an unparalleled level of customer experience through providing the leadership needed to build a strong Inside Sales Team. Position oversees the acquisition and retention of long-term quality customers through the development, implementation, and execution of customer service systems so that all customer’s expectations are met or exceeded, and departmental and company performance goals are met. Leading by example and demonstrating the qualities and values that allow HPS to lead the industry in customer experience is essential. This position is a front line, working, leadership position, requiring the ability to perform as an Inside Sales Representative as well as provide the management and coaching skills to influence a positive and successful team result. Ability to collect, analyze, report and act upon performance data will be key in successful management of results. Having a key understanding of individual personalities and abilities, to delegate responsibilities will be a key part in setting up the department and organization for success. This position will report to and collaborate with the Sales and Marketing Manager, in the development of departmental process, protocol, and high-level departmental decisions, while putting priority on new business development.

More Information

Essential Duties & Responsibilities

1. Provide front line management and support to the Inside Customer Service Team, to facilitate continuous improvement of quality, productivity, and customer service standards.

2. Identify, establish, and report on Key Performance Indictors (KPI) needed to achieve quote, revenue, conversion rate, and quote response goals. Analyze variances and initiate corrective actions.

3. Maintain and distribute reports detailing the analytics needed to fully understand performance, identify opportunities and prove out positive trends.

4. Recommend to management appropriate ideas for the vision of the Inside Customer Service Department, including systems orchestration, innovation, and quantification that are consistent with the company’s strategic objectives.

5. Identify gaps in departmental responsibilities and make recommendations for employee skill development as well as the addition of headcount.

6. Hire and train personnel in all direct reporting positions in inside customer service procedures, hydraulic theory, and technical support.

7. Evaluate the performance and results for personnel in all direct reporting positions.

8. Provide and manage the resources needed for the inside customer service team to carry out their responsibilities, maximizing efficiency and outcome.

9. Provide the necessary coaching and personal involvement required in resolving complex, subjective, and challenging customer transactions and scenarios in a way that will satisfy the customer.

10. Provide direction to staff on warranty claims and RTS credits, where outcome requires approval.

11. Conduct all departmental meetings, individual performance reviews and developmental meetings on a scheduled basis.

12. Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.

13. Will provide primary coverage of the 24/7 emergency customer support line

Knowledge, Skills and Abilities
  • Must have strong, clear, and concise communication skills, both verbally and written
  • Ability to lead, motivate, and inspire a successful, like-minded, Customer Service Team
  • Must be able to provide coaching and direction, in a positive, productive, and effective manner
  • Possess a complete understanding of departmental operations, with the ability to provide front-line support
  • Understand departmental and company goals and how to collect, interpret, and act upon performance analytics
  • Ability to develop systems to improve departmental quality and efficiency
  • Must be able to effectively manage and resolve both external and internal conflict to facilitate a win-win outcome
  • Fully carry out all responsibilities related to recruiting, hiring, onboarding, and training new employees
  • Ability to organize and execute all departmental and individual employee meetings within the cadence and guidelines of the HPS system
  • Possess the ability to understand and evaluate individual strengths and areas of improvement required to advance the performance of the group
  • Must have the ability to analyze quality and warranty data to positively contribute to providing creative, cross-departmental collaboration and manage customer demand
  • Maintain professional and positive conduct in strict adherence to HPS company policies and core values
Education/Experience
High School graduate or equivalent; and two years of customer service management or equivalent experience preferred.
Reporting Relationships

This position reports directly to the Sales & Marketing Manager.

Inquire About This Job

NOW HIRING:

SALES & MARKETING MANAGER

Job Type: Full-time

Compensation will be commensurate with experience

The Sales & Marketing Manager position is accountable for producing the following result: To acquire and retain profitable, long term customers through the development and implementation of sales and marketing systems in accordance with the Hydraulic Parts strategic objective.

Responsibilities

Essential Duties & Responsibilities

The duties listed below are intended only as illustrations of the various types of work that may be
performed. The omission of specific statements of duties does not exclude them from the position if the
work is similar, related or a logical assignment to the level and/or class of this position.

  • Contributes to the development and implementation of sales and marketing
    business plans, strategies, and goals, which include the functions of sales,
    advertising, market research, product pricing, distribution, and customer support.
  • Hire, train, develop and mentor all sales department employees.
  • Aids staff in creating awareness of products, services, and brands.
  • Provides information about selling the company’s products and/or services to
    appropriate staff and customers, convincing them of the desirability and
    practicability of products and services offered and how they would suit customer
    needs better than competitors’ products and/or services.
  • Demonstrates a passion for people to include incredible Customer
    Service and performance excellence through example and education of team
    members.
  • Builds relationships with customers, understands their needs, and strengthens
    their overall customer satisfaction.
  • Maintains supportive customer relations and responds to customer questions and
    needs.
  • Researches markets and reports on market changes affecting company products
    and/or services.
  • Conducts and reviews sales analyses, determines volume potential, makes sales
    projections, and prepares sales reports.
  • Reviews and evaluates work of staff members, and makes recommendations
    and changes.
  • Seek out and target new customers and new sales opportunities and initiate
    action plan to approach and secure new business.
  • Other duties as assigned.
Education/Experience
  • Bachelor Degree, preferred.
  • 5 years of relevant experience.
Knowledge, Skills and Abilities
  • Hydraulic Experience
  • Financial Planning and Strategy
  • Marketing Concepts
  • Positioning
  • People Management
  • Territory Management
  • Sales Planning
  • Competitive Analysis
  • Understanding the Customer
  • Product Development
  • Client Relationships
  • Creative Services
  • Strong analytical and quantitative skills
  • Demonstrated skills such as high initiative, results oriented, organization, planning, as well as very developed computer skills
  • Operating principles: Commitment, Collaboration, Competence and Contribution.
  • Excellent interpersonal and teamwork skills. Must work effectively in a customer
    service-oriented team environment.
  • Excellent written and oral communication skills with highly developed influencing
    skills.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to finger, handle, or feel. The employee frequently is required to talk or hear. The employee is occasionally required to sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee may be required to lift and/or move up to 50 pounds and occasionally lift and/or move more than 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Employees work under typical warehouse conditions where the noise level is moderately noisy. The employee may be occasionally exposed to dust or to dusty environments. Employee will be required to travel for position.

Reporting Relationships

This position reports directly to the General Manager.

Supervisory Responsibility

Customer Service Team, Outside Sales Representatives, BDR’s, & Marketing Liaison

Inquire About This Job